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From device To device Lenovo S930 From Lenovo S930 To Lenovo S930 Lenovo S930 is supported on PhoneCopy. Please note that following settings may little vary depending on the firmware version. Download our PhoneCopy for Android application to your mobile device.

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After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.

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com, log in to this existing account in the application. After succesful login press “Synchronize” for complete synchronization, or press “Advanced Account”, select “One-way sync” and after choose “This device server” for one-way sync.Download our PhoneCopy for Android application to your mobile device.

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After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.

till 2017/3/9

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com, log in to this existing account in the application. After succesful login press “Synchronize” for complete synchronization, or press “Advanced Account”, select “One-way sync” and after choose “Server this device” for one-way sync. What fucking site fully cheated now asking for money ,at first it never ask for any charges the moment i uploaded my sms ,it starts drama…

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will inform media and report this illegal business as a S ecurity crim. sun.tewari, 14/02/2017 Please do not use bad words in our discussion forum. We note limit of 500 transparently in the AppStore:


android hl=en Also, there is public pricing list in our pages: You can inform media and report us as illegal business but don’t forget attach our public pricing list etc. Moreover you should use your account for 7 day without blocking even you exceeden the limits.

PhoneCopy support team, 14/02/2017 I have tried uninstalling and reinstalling the app but it just will not run the sync — it shows “Samsung Phone” with 228 contacts then This device I agree and then it connects to PhoneCopy then it was “No changes since last synchronisation”.

In fact if I log into the website it keeps saying that my Samsung device has never been Synced… Why does the Android app not work at all? msdiamondconsulting, 19/01/2017 I followed the instructions for exporting contacts from Android and it shows me the number of contacts on my device, but when I choose one-way sync from the device to the server the screen goes black for a second and then nothing is updated and it says no changes occurred.

msdiamondconsulting, 19/01/2017 I have Olivetti tablet I can’t sign to Google account an market store I need your help please jamesoke, 02/01/2017 Hi, you can download our application directly from our web page. PhoneCopy support team, 02/01/2017 how to fic google play service not working?

moyjunica29, 12/12/2016 Then you can donwload our application directly from our page PhoneCopy support team, 12/12/2016 hi guys, pls help me! i have cherry mobile omega icon phone and my problem is i cant delete my contacts!

i press the contact on my phone and theres no delete option. pls help me 🙁 moyjunica29, 10/12/2016 Hi, it seems to be phone problem.

We are contact backup service and we can’t solve phone problems. PhoneCopy support team, 10/12/2016 Good day. My sms won’t sync together with my contacts when I try to copy it to my phone from the server.

What should I do? jnslna, 02/12/2016 Hi, uploading SMS back to phone is part of Premium subscription PhoneCopy support team, 03/12/2016 Is it possible to subscribe to Premium monthly and not yearly? Thank you. jnslna, 04/12/2016 Yes, it will be possible within few days. PhoneCopy support team, 04/12/2016 Sir, I have a problem in my samsung galaxy grand max , Contact interchange thier name and make another name and they chahe their no. Itself ,because of that I have to. Face many problems .

I just want that please tell me what is the problem in my mobile and give me the solution for it?….. geniusnikhil, 30/11/2016 Hi, we didn’t find any synchronized device to your online profile .

. we can help only in case you have problems with PhoneCopy. PhoneCopy support team, 30/11/2016 Pls, SMS messages to me come with country codes and until I remove the country code, I cannot send a reply.

I cannot also open mails from my cell phone operator. achaustan, 27/11/2016 Hi, it looks your problem has no relation to PhoneCopy.

com. PhoneCopy support team, 28/11/2016 Hi i have this problem below. Pls help I only have 200plus contact.

I deleted 2 devices, still getting the same failure message, “The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website” ahheng, 08/11/2016 It can take few minutes until the account is unlocked.

PhoneCopy support team, 08/11/2016 My contacts are less than 500 hundred but keeps failing to synchronize. Already deleted excess sms. Can you confirmar what is thw problema?

Thanks asampe, 01/11/2016 Hi, when you delete items from blocked account it can take tens of minutes until your account is unlocked. Now it is free again.

PhoneCopy support team, 01/11/2016 mobile network not appear pragash1976, 25/10/2016 Then you have to fix your phone first. Please contact your servis or operator.

When your phone will be connected, you can use PhoneCopy support team, 25/10/2016 I am trying to sync my contacts to a new samsung phone.

I have 248 contacts and 600 deleted. It still says I am over the allowed amount and that sync has been disabled.

Can i get sync re enabled without paying for the premium version? Thanks gretschguru, 23/10/2016 The problem which was reported by email you received means you exceeded number of DEVICES and not CONTACTS.

Please delete unused devices to have maximally 2 (now you have 13 devices) assigned to your profile. Devices can be managed on following page: https://www.phonecopy.

com/en/devices/ PhoneCopy support team, 24/10/2016 In any android phone I prefer to save contacts in my mail id, it enables me to get all data including contact while switching to new device. The issue is to tranfer contacts between old multumedia mobiles.

I was using Nokia RM-827 Now switching to samsung GT-C3322i. I have contacts data in my mail id also. Please guide me, i dont want to tyoe it again gokul.

rathore03, 06/09/2016 Hi, please check our guide: PhoneCopy support team, 06/09/2016 I have phone copy premium and when I press synchronise it won’t work. I have wifi and mobile data on and still nothing.

hsx285, 21/07/2016 I’ve restarted the phone and it hasn’t helped. We have 2 Samsung phones registered, both are the same make and model.

The one that isn’t working was last synchronise on Tuesday 12th at 14.59. hsx285, 21/07/2016 Hello, does the app show any error message after pressing Synchronize button? Have you tried to re-install the app? PhoneCopy support team, 22/07/2016 No error message, it says checking items on phone server then nothing happens.

No I haven’t tried to re install the app, will it work if I do this? I’m confused about why the other phone linked to phone copy works fine? hsx285, 22/07/2016 Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility.

If is does not help, we will forward this problem to our Android staff. PhoneCopy support team, 22/07/2016 Hi I reinstalled the app and it works, thanks for all the help. hsx285, 25/07/2016 You are correct, it should work correctly.

Your account is not blocked. Which phone doesn’t work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn’t work now? We don’t see any error message which seems to be related to communication problem of your phone.

Can you, please, restart it first to be sure. PhoneCopy support team, 21/07/2016 I can not get mobile network on my phone (Sumsung galaxy note – model SM-N915A) and it show a “no network icon while I can access mobile data on the same phone what is wrong and how to correct this? Yes I can use data services but I cant make/receive calls or send/receive massages! agutuw, 09/07/2016 Sorry this is not question for PhoneCopy.

com. Check service or operator’s shop. PhoneCopy support team, 09/07/2016 Is there a way to sync contacts from the desktop version of phonecopy? because I lost my phone and haven’t done a recent backup so there are some contacts that I’m missing and can’t reach right now. Thanks.

safysamy, 02/07/2016 Hi, if you have your contacts stored in your Windows PC, we recommend you to user PhoneCopy for Windows. https://www.phonecopy.

com/en/pages/how_to_transfer_contacts_from_windows_os PhoneCopy support team, 03/07/2016 At login, I receive message “…lost internet connection or server does not accept logins now.” I confirmed internet connection.

When does server not accept logins? apopkadonna, 27/06/2016 Hi, main problem should be your account is blocked as you exceeded number of SMS stored in your profile.

PhoneCopy support team, 27/06/2016 hey gay , i just upload my contacts in your database from nokia windows phone. And now i want just to download them in my new android phone samsung note 5. Please help me???? djlincero, 21/06/2016 Please check following guide: https://www.phonecopy.

com/en/pages/how_to_synchronize_contacts_to_android PhoneCopy support team, 21/06/2016 My contacts are less than 500 hundred but keeps failing to synchronize. I lost all my contacts and these in phonecopy are all I have. Help me know how i go about this khaar, 19/06/2016 As we wrote you via email you exceeded number of SMS in your profile which was a reason why your account was blocked.

Now you solved it by yourself. PhoneCopy support team, 19/06/2016 how to permanently deleted sms inbox for this device?

reneboyz, 15/06/2016 You can delete all SMS in the web page, then you can delete it permanently from Deleted SMS folder PhoneCopy support team, 15/06/2016 I just obtained an Oppo F1 unit and unfortunately this device is not yet supported by PhoneCopy. I tried to synchronize it but I ran into several failures.

A nearly successful synch resulted in incomplete sms downloads and furthemore, the mobile numbers on these sms do not associate with the names in the phone directory. I have tried getting help from customer service but it appears they could not resolve this. I don’t know how long it takes for PhoneCopy to include a device in its listing.

I see a lot of Oppo models in that list but it appears the F1 model is taking months. mebacal1960, 05/06/2016 Answered via private email.

PhoneCopy support team, 06/06/2016 I’m trying to back up contacts from my Samsung SCH-I559. When I try to create an account from the phone Phonecopy closes unexpectedly – leading to Force Close. If I create an account through a PC (this one) and try to log in the same problem happens.

I am using WiFi. Is that the problem? Can you solve this please.

sangeetagoyal, 03/06/2016 Hello, usage of Wifi could not be the problem. Answered via personal email.

PhoneCopy support team, 03/06/2016 i can’t remember my backup and restore password for my Xperia M dual phone wisedolphin, 25/05/2016 Please use “Forgot Password or Username” link which you will find on the home page. PhoneCopy support team, 25/05/2016 I finish creating an account and downloading the app. But I don’t see the sync option in Infinix X551. pukkainuit, 16/05/2016 Hi, what part of following guide doesn’t work for you? PhoneCopy support team, 16/05/2016 Accidentally my contacts are deleted from servers too.. How to recover them my fone do not have any contacts now arrynic, 15/05/2016 You can follow this guide to recover deleted contacts directly from your phone: http://www.androidphonesoft.

com/resources/recover-lost-contacts-from-android-phone.html cywangera, 30/11/2016 You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www.phonecopy.

com. PhoneCopy support team, 16/05/2016 My Phone contacts (Android account(s) to Sync / items account) is showing as 501, in phone copy server account there are only 482 contacts. I am not able to synchronize.

Appreciate your help here. Do I need to do a One Way sync? aabidabbas, 15/05/2016 I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message” Sync Failed: The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website.

” The count is already less than 500, Not sure, why I am not able to synchronize. Appreciate your help to enable my account.

aabidabbas, 15/05/2016 But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account. PhoneCopy support team, 16/05/2016 I deleted 2 devices, still getting the same failure message, “The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled.

Please reduce number of items on website” aabidabbas, 16/05/2016 It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore.

PhoneCopy support team, 16/05/2016 I have Samsung Galaxy Grand Duos GT I9082 mobile. Whenever I open Contacts it takes lot of time to open. chetanbr009, 10/05/2016 Hi, this seems to be firmware problem of your phone and it is not related to PhoneCopy.

com. Sorry. PhoneCopy support team, 10/05/2016 i want to reset my phone..

i had installed ur app. and also synced the sms and contacts too.. i just want to take help that.. if i reset my phone.. then how can i get the backup of those synced files ?

riyankit, 04/05/2016 Hi, to get contacts synchronized back to your phone please follow our guide There is another guide showing SMS synchronization but it works only for Premium users. PhoneCopy support team, 04/05/2016 I reset my phone before some days…… After that i couldn’t retrieve my contacts from SD card…………… it is showing that the VCARD could not be retrieved mohamesafiq12, 04/05/2016 vCard can by imported using PhoneCopy for Windows. PhoneCopy support team, 04/05/2016 My Phone can’t show the incoming phone number or any miss call number The stored call log shows the one year advance date say 18/04/2017. that is call date shifted to one year advance.

Could you please help me as how to shoot the troubles Sikder, Dhaka, Bangladesh sikder123, 30/04/2016 Sorry this is not a problem related to PhoneCopy,com PhoneCopy support team, 30/04/2016 Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free 500 contacts and SMSs from my Google Accounts. I have over 8000plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to ellieroya2@gmail.

com urgently now. regards, Elizabeth Australia ezg001, 05/05/2016 Replied via email. PhoneCopy support team, 05/05/2016 Please I accidentally rebooted my phone and I can’t retrieve mo my contacts , is there any way it can be retrieved , pkease macino, 28/04/2016 We can helo you only in case you used PhoneCopy before reboot.

PhoneCopy support team, 28/04/2016 how can i pair a bluetooth headset if it doesnt request for PIN entry it just say “couldnt pair with the device because of an incorrect PIn or password” so what should I do? and my phone is Alcatel one touch mpop 5021E namatamechitaru, 17/04/2016 Sorry, your request is not related to PhoneCopy at all. PhoneCopy support team, 18/04/2016 I exceed the limit by 541 contacts,I have not transferred to my andriod yet.what do I do? Will I be able to move 500 contacts to my andriod? Then delete the ones I’ve moved then move another 500 and delete then move the last 41 jumokeobax, 11/04/2016 Hi, you can delete 41 on server, then you account will be unlocked and you will be able to synchronize 500 contacts.

When you will exceed number of contacts again, your account will be automatically blocked again. Free account is provided for personal purposes with limit of 500 contacts.

Almost nobody has 500 personal contacts. If you are using phonecopy for business purposes or you installed it to business mobile phone, you should buy Premium.

PhoneCopy support team, 11/04/2016 My phone copy app on my LG G Stylo doesn’t down load my contacts from the server on to my phone. unknown user, 20/03/2016 Please contact our support team and we will solve the problem.

PhoneCopy support team, 20/03/2016 I had an iPhone and now changed to Kazam tornado but I’m not receiving all my texts from my contacts but they are receiving mine. jacksprats, 07/03/2016 Sorry, can you explain how is your request related to PhoneCopy support team, 08/03/2016 Hi, I have copied notes from Nokia N8 to Lenovo K4 via phonecopy app. Can you please let me know how where to check these notes are copied to my mobile.

dhar.sola, 06/02/2016 Sorry, but we don’t synchronize notes on android yet. PhoneCopy support team, 06/02/2016 samsung galaxy j1 axce i have several error.. 1. massage not sending- Every couple of days, sometimes several times a day, my phone will refuse to send text messages.

Not “Failed to send” but it just sits there saying “Sending” for every text message I try to send. I have to delete all of the “Sending” messages and reboot the phone before I can start sending text messages again. Infuriating!

the signal is 2. clock error- at home the clock show a right time. but the alarm in app show a late notification… 2 hour late.. do you have a solution for this arifadli19, 27/01/2016 Hi, is your request related to PhoneCopy?

We can help with PhoneCopy problems only. Sorry. PhoneCopy support team, 27/01/2016 How do I change the password to unlock my screen?

bahappy1, 21/01/2016 Sorry we are not support for general android questions. We can help you with PhoneCopy issues only. PhoneCopy support team, 22/01/2016 How to restore the contact back to mobile, pls help arunudaya, 09/01/2016 To synchronize contacts back please follow our guide https://www.phonecopy.

com/en/pages/how_to_synchronize_contacts_to_android But your account is blocked because you exceeded limits for free account: PhoneCopy support team, 10/01/2016 My redmi 2 in not detecting messages of sim card while in other devices sim card messages are detecting How can i solve this please help me eddy1723, 01/01/2016 Hi, it is a problem based on device firmware.

We can’t influence it. We can offer for synchronization only accessible data. PhoneCopy support team, 06/01/2016 Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong? paulprout, 26/12/2015 Hello, we detected that you performed a succesfull sync with 102 contacts on 2015-12-26 at 19:01:31. It looks like that your issue is gone. Is it right?

PhoneCopy support team, 29/12/2015 Does not support Nexus 5 Marshmallow. Might want to change your supported Lillipop to Lollipop.

gregdl, 17/11/2015 We upgraded our application later to support Lullipop PhoneCopy support team, 29/12/2015 Hello….. My Moto E2 is not detecting the contacts in my SIM card but, the same are displayed or being detected in other mobiles please help me solve the problem………….

mjrjayanth, 05/11/2015 Hello, please, can you specify if your Motorola can not see your SIM contacts or you can not see them in PhoneCopy application. We can help you only with the second case. In the first case, contact your Motorola support.

PhoneCopy support team, 29/12/2015 Good day! I would just like to ask if the private sms will also be backed up when we do “Back up SMS” from the Messaging? Would appreciate if anyone could answer my concern.

Thank you.. iamrizamar, 14/10/2015 by the way, i’m using Asus Zenfone 2 ZE551ML. iamrizamar, 14/10/2015 Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage.

PhoneCopy backs up only sms saved in standard way. PhoneCopy support team, 29/12/2015 Hello.. I have a Samsung S Duos 2.. I installed phonecopy app and I already register also.. Then I synced my contacts to my phonecopy account so what I need to know is how to restore my synced contacts to my phone back now when I loose my phone memory.??.

Please show me steps.. sisirajayakody66, 08/10/2015 Hello, just set up the phone in the same fashion as you did before.

After first sync, it is possible that the contacts go to Deleted items on the server. Restore them at https://www.phonecopy.

com/en/contact/deleted Then sync again to get them to the phone. PhoneCopy support team, 09/10/2015 I want my cell back to it’s original position before using phonecopy amerarashid, 07/10/2015 Hello, if do not have any other backup, you can try to restore all contacts stored at PhoneCopy, using PhoneCopy application.

PhoneCopy support team, 09/10/2015 How can I remove phonecopy from my cell amerarashid, 07/10/2015 Hello, just uninstall PhoneCopy as any other Android app. PhoneCopy support team, 09/10/2015 I uninstall PhoneCopy but the contacts were still showing that the numbers are saved in phonecopy,I want to remove that? amerarashid, 10/10/2015 Hello, is this question related to Android app? I can see that you have one Windows Phone mobile connected to your PhoneCopy account. If you want to remove PhoneCopy contacts from your Windows Phone cellphone, do following: Go to People app. Press the three dots in the right bottom corner and pick settings.

On the bottom of the settings menu, there is a list of connected accounts. You will find PhoneCopy there.

Long tap the PhoneCopy account and choose delete. This will remove all the contacts downloaded from PhoneCopy to your phone.

If you also want to remove all your data from PhoneCopy service, visit to terminate your PhoneCopy account.

PhoneCopy support team, 13/10/2015 How can I transfer my PhoneCopy contacts from my computer to a cellphone amerarashid, 13/10/2015 Hi , I have my contacts on mail . How can i sync those on to my new phone. Please suggest.

regards, Sandeep sandeep.apps, 29/09/2015 Hi what is the format of your contacts?

We can easily import vCard which is .VCF PhoneCopy support team, 29/09/2015 I cannot login to my PhoneCopy account from my new OnePlus 2 (ONE A2003). It is not in supported devices.

Any ideas? tolis_, 28/09/2015 Hi, it is supported now. What error message you are receiving? PhoneCopy support team, 29/09/2015 No more error message.

It works fine. thanks tolis_, 30/09/2015 I recently reset my LG-E405 to its factory settings. I am trying to get a google account with my fresh set up. However, it has refused citing that my password and username are not the matching.

When I log in to my gmail, I find an email informing me that I was trying to login through an insecure app. I am trying to login through Gmail or Playstore. What should I do now? I want to get apps back to my phone.

dvnkiniti, 26/09/2015 It looks your request is not related to at all. Sorry PhoneCopy support team, 27/09/2015 sir, i have hisense U2 and it is 2.3.6 version i want to update in 4.0 so that i install metatrader 4 in it please guide me shahidmaier, 26/09/2015 We provide contacts backup, synchronization and transfer only. This is not technical support of your phone.

Sorry PhoneCopy support team, 27/09/2015 I have deleted all my contact when I was setting my phone application manager so I have cleared the data from there, then all of my contact were gone, I want to get my contact back from my account so how can I do this. talballa, 16/09/2015 Hi, there is Single directional synchronization feature in the android applicaton which can be used to synchronize contacts FROM server to Device. But in your case we didn’t find any contacts stored in your online profile PhoneCopy support team, 16/09/2015 Hi copied contacts from my samsung device to iphone and merged both data from phone and server but after synchronization lost contacts on my iphone.

how to get them back. shahidaysyed, 08/09/2015 In case you used MERGE BOTH you have complete list. In case you used synchronization FROM SERVER to DEVICE you rewrited contacts stored on iPhone. PhoneCopy support team, 09/09/2015 hi i had backup of all my contacts and sms but how can i restore it to my sim card mustaqahmadrockzz, 08/09/2015 Hi, you can restore it to new phone.

SIM card has limited memory. PhoneCopy support team, 09/09/2015 i want to transfer my 204 sms to my device galaxy grand prime ridxx, 07/09/2015 Hi, uploading SMS to android device is part of Premium Subscription. PhoneCopy support team, 08/09/2015 Hi I was using lg l7. I have backup data in my sd card. I bought new panasonic p55. How can i restore tgat lg data in new phone??

antonyrpere, 02/09/2015 Sorry, we can only help you in case you will backup your contacts from LG L7 via as we don’t know which format you used on your SD card. Please check our guide http://www.howtotransfercontacts.

com/from_lg_optimus_l7_p700_to_panasonic_p55#guideline PhoneCopy support team, 02/09/2015 Format is .lbf antonyrpere, 02/09/2015 Hi, sorry but LBF seems to be special format provided only by LG devices. If you still have old LG i recommend you to make new backup.

If you don’t have it we can only recommend to search internet discussions if there is way to convert it for example to .VCF. VCF can be imported using PhoneCopy for Windows from your PC to PhoneCopy and from there to any other device. PhoneCopy support team, 02/09/2015 My account has only 65 contacts saved on the phone copy server and hence have not exceeded the free account limit.

Recently i lost my old phone samsung galaxy s3 so today i tried to synchronize the contacts from phone copy server to a my new phone Motorolla Droid Razor But when I try syncronizing, it gives an error message “The number of data items for free account has been exceeded 7 days ago”. Please guide me in this regard. Thanks!

abstruse, 31/08/2015 But you have more than thousand SMS stored on your account which is reason why your account exceeded number of data items. When you will delete SMS to keep it less than 500 your account will be unlocked.

PhoneCopy support team, 31/08/2015 i recently lost my LG E410 phone.,how can i trace it? peninahosea, 22/08/2015 Sorry, we can’t help you. If you made contact backup you can trasfer it to another phone.

PhoneCopy support team, 23/08/2015 i have a ZTE ZINGER i would LOVE to get the contacts from the phone to the main computer in the room. I’M 53 AND THIS IS MY FIRST SMARTPHONE!! ANY help would be appreciated.

YOU may email me also…, my thanks for any future help. mh5, 19/08/2015 Hi, we expect your main computer is Windows PC. Then please follow our guide.

For Android please follow Then you need to use PhoneCopy for Windows https://www.phonecopy.

com/en/pages/how_to_upload_old_contacts_to_mobile_phone PhoneCopy support team, 19/08/2015 thank you!! mh5, 19/08/2015 Hi, My account has only 376 contacts and hence have not exceeded the free account. But when I try syncronizing it gives an error message “The number of data items for free account has been exceeded 7 days ago”. Pls guide with the next steps.

Thanks bvpradee, 16/08/2015 We found more than 800 contacts on your account. Please check your online profile PhoneCopy support team, 19/08/2015 i already Synchronize contact to and from phonecopy, but why my phone still haven’t show any contact?

cctai2719, 10/08/2015 Hi, on the android devices you can set visibility of each data source which contain contacts. Please check if you have correctly set visibility of contacts.

PhoneCopy support team, 10/08/2015 thanks for the reply, but may you teach me step by step to install, cause i have search from web, it show me is use phonecopy apps, i had try, but still doesn’t work, maybe i miss some step. cctai2719, 10/08/2015 Hi, it is not related to PhoneCopy only. It is general settings of your android phone. It depends of your phone vendor.

On each phone in the settings there is contact settings and there you can set which contacts will be visible. PhoneCopy support team, 10/08/2015 Is it possible to transfer my messages from my Samsung Galaxy Ace GT-S5830 to my iPhone 4? natwally2711, 04/08/2015 No, there is not a way to upload messages to iPhone at all. Sorry.

PhoneCopy support team, 04/08/2015 Iam using Hisense U970 and it does not display contact numbers nor contact list yet the numbers are stored on the sim card and iam able to access them on other phones.N.B..This occurred lately as first I was able to access them.Please how can I do to solve this problem?

tkcee, 28/07/2015 Hi, is your request realted to or you ask general question?

We can help you with PhoneCopy but your phone was not synchronized to our service. PhoneCopy support team, 28/07/2015 Iam Using Asus Zenphone 4 with lolipop in that i cant find phone contact in phone sopy setting page kindly help me to solve the issue karthik.

mice, 27/07/2015 Answered via private email. PhoneCopy support team, 27/07/2015 I am unable to install PhoneCopy on my Huawei Ascend Y221. Google Play Store is saying that it is not compatible with the app. Please help unknown user, 14/07/2015 Hi, what android version you have installed?

PhoneCopy support team, 15/07/2015 I am trying to syncronise the contacts from my Android device (Samsung A3) but each time I try I get a warning stating that I have exceeded the amount of contacts and sync has been disabled. Within the Phonecopy app (On my phone) I am syncronising ONLY phone contacts (321) and have only 23 contacts on the server.

I’m using the free version so can you please tell me why this is failing when I have less than the 500 contacts allowed? Thanks richardtarver, 10/07/2015 I can see successfull synchronization of your phone.

Did you solve the issue? PhoneCopy support team, 10/07/2015 One way synch this device to server sending contacts 0 contacts were created There are 500 contacts in a gmail account, why do they not get uploaded?

revnice, 08/07/2015 Did you select gmail account in the PhoneCopy application settings as database which has to be synchronized? PhoneCopy support team, 09/07/2015 I’m trying to get hotmail contacts from my computer to my samsung galaxy ace-4 lite. I’ve got a csv file but under Contacts More actions here on the phonecopy site, there is no option to Import.

So what do I do? Thanks – rev revnice, 08/07/2015 Hi, for import we support only VCF (vCard0 format. Are you able to export contacts from hotmail to VCF? Then you can use PhoneCopy for Windows to upload it to server.

PhoneCopy support team, 09/07/2015 i have a htc wildfire A3333 mobile , but this app is not compatible for this version . so how can i use this ??? annapurnaenterprises, 08/07/2015 What error message you are receiving?

Wa have several clients who are using PhoneCopy on A3333 PhoneCopy support team, 08/07/2015 your device isn’t compatible with this version annapurnaenterprises, 08/07/2015 And what android version you have installed in your device? PhoneCopy support team, 09/07/2015 On my blackberry q10 phone copy finds 0 contacts.

How do I make it find my contacts? unknown user, 02/07/2015 Hello, application PhoneCopy for BlackBerry supports only “BlackBerry contacts”.

Application can not see any contacts if they are stored in another account. If your contacts are stored in another account we recommend to import them to BlackBerry contacts account.

PhoneCopy support team, 02/07/2015 hi, i have done backup of my samsung to phonecopy, and now i want to retrive data from samsung to moto e a href=’’ title=’Update Lenovo S850, Dump Firmware International Version ROW_S216′ Update Lenovo S850, Dump Firmware International Version ROW_S216 /a how do i do it, pls help . hamdi1387, 21/06/2015 Please follow our guide https://www.phonecopy.

com/en/pages/how_to_synchronize_contacts_to_android PhoneCopy support team, 21/06/2015 Hi, Just upgraded to Premium and downloaded contacts to new android work phone. Want to give my old phone to my Personal Assistant, with the hope that if we both continue to synchronise and update BOTH phones to the account, we will they be able to maintain and update the SAME set of contacts.

Is this the case? Really hope so, and if so Phone Copy is even better than expected! thanks in advance, John hsx285, 04/06/2015 Hello, as long as you both sync the phones against the same account, the contacts will be synchronized.

The system is also able to handle collisions – changes of the same contact from both phones. You can easily review all changes on PhoneCopy website.

As premium user, you can show all changes of each contact (look for the clock icon on contact edit screen). You can also use our Groups feature which is intended for advanced users and hidden by default (see Settings – Groups, there is a short help for it). Using that, users are able to assign only part of their data to the other phone (e.g. only business contacts, not the personal ones etc.) PhoneCopy support team, 05/06/2015 much appreciated, and many thanks for prompt reply 🙂 hsx285, 07/06/2015 How can i restore my sms. I have got my contacts back up thru phonecopy but i cann’t restore my sms. Can you help me to get it. It was my galaxy s4, i have reset my phone though i had google back up still i am not able to find my sms shamsulalam1986, 25/05/2015 Hi, uploading SMS back to phone is part of Premium Subscription. PhoneCopy support team, 26/05/2015 synchronization failed ali.sartaj, 22/05/2015 Hi, did you have internet connection?

Can you send us screen shot to be able analyze what is the problem? PhoneCopy support team, 22/05/2015 I want to copy my contacts from sim to my mobile Huwaei g610 phone copy application not shown any option of sim card contacts transfer.

please reply kashifabbasi001, 18/05/2015 PhoneCopy can work with contacts which are accessible from phone interface. If there is not SIM option included in the PhoneCopy application we can’t access it. In most phones there is internal feature allowing to copy contacts from SIM to phone.

PhoneCopy support team, 18/05/2015 hello, i m synchronize my all contact more than 800 to phoencopy server from my old mobile blackberry q5, my new mobile is sony xperia z1 compact, but on this mobile i m not able to download the phonecopy apps, pls suggest me is this possible to transfer all contact to google contact or suggect me anythig else which are possible. vijay238, 10/05/2015 Hi, if you can’t download PhoneCopy from Google Play, try direct link from our web site . . http://www.phonecopy.

com/android/index-en.html . Then follow our guide PhoneCopy support team, 10/05/2015 hi… recently i am not able to view new messages in phonecopy.

i didnt do anything but i dont understand why it doesnt sync anymore. i have change the password, did sing in – sign ot thnking that it may help but to my dismay, nothing change.

timbangan, 02/05/2015 Last synchronization was made two days ago which included both contacts and SMS. PhoneCopy support team, 02/05/2015 Hi I have done backup and synchronize all my contacts…but unfortunately i have saved in my phone..

then i have done factory reset then i have lost all my contacts and data..will it able to retrieve all my data including my contacts??…plz reply as soon as possible..!!!

thank u bhanu0408., 06/04/2015 If you made backup to PhoneCopy you can restore it but we didn’t find any contacts stored in your online profile.

PhoneCopy support team, 06/04/2015 Hi I did a backup from a Sony Ericsson to Phone Copy, now I want to go from the server to the new Trend 7580.Can I do it without wiping the contacts on the Android? In the app I did a combine both, only to find that the server contacts were deleted afterwards!

(I did an undelete so at least that worked) Anybody? corc, 01/02/2015 Hi, Combine both shoudl keep contacts from both data sources.

I recommend yout Combine Both to get contacts from the server to new phone along with keeping already saved contacts in the phone. PhoneCopy support team, 02/02/2015 Well, thats what I had tried.

In the app it wanted me to go through one of 3 routes-gmail, Sansung or SMS.I don’t know if it makes a difference? Another interesting thing was, afterwards using the the old phone I transferred the contacts using bluetooth to the Samsung.

It transferred ok but now Gmail on the Samsung can’,t see any emails in any of its folders . I’m sure if I delete the Gmail account and reinstall it that a lot of my contacts will disappear again!

corc, 02/02/2015 Hello, the app gives you choices to decide which contact database you want to sync the contacts with. Samsung is the local contacts (recommended), while Gmail is the contacts storage used by Gmail app and it may interfere with PhoneCopy synchronizations. PhoneCopy support team, 02/02/2015 Hi thanks Just a recommendation- maybe you should highlight the recommended one in the app logon page, it might save a few support calls!

Regards corc, 02/02/2015 i don’t want my sms messages to be synced or backed up; just my contacts how do I do that? unknown user, 15/01/2015 In the application go to Advanced and Account, then Account settings and uncheck SMS check box. PhoneCopy support team, 16/01/2015 HI, if i delete delete my messages in my phone after first synchronization, and again i synchronize after one day then my first synchronized messages will be gone from phoneCopy server Is it true? tell me anilgadde, 04/01/2015 You will find it under Deleted Messages button and you can restore it to active messsages list. In case you are Premium user you will get it synchronized back to your phone then. PhoneCopy support team, 04/01/2015 I have a phone “Huawey Ascend Y600” and I have not found in the list of compatible phones . The phone has 2 Sim. There is a similar phone ?

How can I fix the problem ? rosygiurgevich, 20/12/2014 It is already supported, please check our list: https://www.phonecopy.

com/en/phones/view/huawei_ascend_y600 PhoneCopy support team, 21/12/2014 Hello, after synchronizing I find phonecopy has imported all the contacts from my gmail account, even those who consist only of an email address (captured automatically by gmail, those which appear under ‘Other contacts’ in gmail Contacts). I would like to get rid of those, i.e. sync only the contacts which belong to a ‘real’ category.

Any way to do that? haton, 10/12/2014 Hello, when you synchronize with some account, all contacts from it will be transfered. In your case it was Google account, which is adding those email addresses as contacts.

If you delete them, Google account will create them again. We recommend you to use your (local) phone account instead of Google account for storing your contacts – if it is possible.

PhoneCopy support team, 11/12/2014 Please help me I forgot my backup and restore password. What do pls tell me himanshukumar2014, 27/11/2014 Please use Lost Password link from home page. PhoneCopy support team, 28/11/2014 hey i want to sync my husband email sms call log gallery and contacts to some email or through any other option but secretly.

i dont want him to know about this. is it possible .. he has micromax canvas 2 a120 model cell phone..

please suggest asap i have only one day time …as he is leaving town tomorrow for 1 month. thank you sanjanakumari, 18/11/2014 You can use PhoneCopy app to backup contacts and SMS, then you can delete PhoneCopy app and you will have data accessible via online profile on www.phonecopy.

com. But feel your request as privacy problem. Think about it. PhoneCopy support team, 18/11/2014 Okay. Is phonecopy available on playstore?

Please tell me procedure.. is it free service ..

or any free trial ? sanjanakumari, 22/11/2014 Yes it is free application.

You can use it for free until 500 contacts and 500 sms stored in the profile. Even you will exceed it you can use it 7 days as trial.

Here is tutorial describing synchronization contacts include SMS. PhoneCopy support team, 23/11/2014 Hi phone copy shows 0 contacts when I have over 250 in my phone.

What’s the solution? dhananp, 08/11/2014 Please check if you set correct contact database to synchronize it. Android has several contact databases and you can select which one you want to synchronize to PhoneCopy.

com PhoneCopy support team, 10/11/2014 Hi, I’ve phonecopy on my phone, but only the contacts are added not the sms, please tell me how to add the sms also. I really need them bipashaa.bhatia, 07/11/2014 If you look to synchronize SMS from server to device you need to buy Premium version.

Sorry. PhoneCopy support team, 10/11/2014 hi, i have done backup of my samsung to phonecopy, and now i want to retrive data from samsung to moto e how do i do it, pls help . seerayudu, 02/11/2014 Please check second part of our guide http://howtotransfercontacts.

com/from_Android_to_Android PhoneCopy support team, 02/11/2014 Hi I’m done with backup. Now i have no idea how to restore my contacts and sms in HTC explorer A310e.

someone plz help me how to restore my stuffs back to phone. sudhashini, 30/10/2014 Just download PhoneCopy application from Google Play and log it as exiting user to it. Press synchronized and you will get contacts synchronized to your phone. Just note SMS upload is part of Premium Subscription.

PhoneCopy support team, 30/10/2014 Thank u. But i tried this one before. It again synchronize my current contacts and sms to phonecopy account.

also that deletes my existing backup data in phonecopy account. I’m confused 🙁 sudhashini, 31/10/2014 But there is option for single directional synchronization in the appilication menu and you can choose FROM SERVER TO DEVICE PhoneCopy support team, 31/10/2014 How SMS back up karanpandey, 26/10/2014 In our android application when you log in you can select check box named “Enable synchronization of SMS” PhoneCopy support team, 26/10/2014 how to download Phone Copy for Android application to samsung tab GT-P 3100 vidyasagarr, 23/10/2014 Directly from Google Play or from our page android. PhoneCopy support team, 26/10/2014 Can i restore this back up into my phone again?

kielcamposano, 02/10/2014 please i need your response as soon as possible kielcamposano, 02/10/2014 Hello, according to our records, you have never backed up any data to this PhoneCopy account. PhoneCopy support team, 08/10/2014 setting syncronisation for Samsung GT-S6810 lolle.

santoso, 24/09/2014 Hello, there is no setting needed. Just download our app from Google Play store.

PhoneCopy support team, 08/10/2014 Please, I have Nokia x, I have been using Phonecopy for sometime on it. I just log out and now want to login but this message pops up “please select at least one of writable Android accounts with contacts to sync” badaru1, 11/09/2014 Hello, we slightly changed the login screen in recent version of our application. Now you have to check at least one local contact database to sync the contacts with. The most common choice is “Local Contacts” or simply “contacts”.

If you do not see anything on the login screen, try to create one contact in the phone (choose the proper database) and repeat the login process. Sometimes app cannot detect empty contact database.

PhoneCopy support team, 15/09/2014 Phone copy is syncing my gmail a/c contacts but not my local phonebook contacts from device and sim. Can anyone help ashoiyer, 04/09/2014 Hi, in the application under Account Settings button you need to select existing user and on following screen you can select or change contact database (also called provider). Then you will be able to synchronize other contact databases as well. PhoneCopy support team, 04/09/2014 Thanks for the reply but i am not able to figure out the Accounts Settings button in android app. Pleas help ashoiyermi3, 04/09/2014 Sorry, exact name of the account is Advanced and Account.

PhoneCopy support team, 04/09/2014 I accidentally said “yes” when phone copy asked me if I wanted to synch my SMS. I don’t want to delete them from my phone but they send me over the limit for phonecopy…how do I remove the synch of just SMS? heathermjs, 01/09/2014 Under Account and Settings you select Existing User and on next screen you can switch off SMS synchronization.

Then you can delete SMS from the server to fit limits. PhoneCopy support team, 01/09/2014 I have been into account settings…

there is no option to select existing user and I’ve looked everywhere for the SMS off switch…my only setting options are Basic settings Password change, Groups, Devices, Subscription, Account termination.

Would it be somewhere else? I looked under each and see nothing… heathermjs, 02/09/2014 Sorry, you have to user Account and Settings button in the android application .

. PhoneCopy support team, 02/09/2014 I recently “upgraded” to the latest version 2.4.10, but now it takes several minutes instead of less than one minute to sync. It seems to be trying to recreaate every text and contact every time I sync instead of just updating the ones that have changed. This is not really an acceptable performance degradation.

The older version worked perfectly, and also told me what contacts/texts were added/deleted, which the latest version doesn’t seem to do either. Please advise.

gra5057, 30/08/2014 Hello, the thing you describe is “slow sync”. This type of sync occurs only after login to app, it transfers all contacts and sms from phone and server and merges them. Because it transfers all items it takes a longer time. Next time, after the “slow sync” will be “fast sync” and it transfers only changes from phone or server, therefore it is faster then the previous one. This behavior is the same as in previous versions of PhoneCopy. We know that your last five synchronizations were “slow sync”. But unfortunately, since you are the first user who this issue reports, currently we don’t know the reason.

We tested it, but for us it works on all devices. Please, try to re-login (“Advanced Account” “Use existing account” Select an account you want to sync and then press Login button) and try it again.

First time sync will be “slow sync” and another one should be already “fast sync”. If your issue persists or not, please, send us your feedback. PhoneCopy support team, 01/09/2014 I accidently erased all contacts, I somehow also synced that to phonecopy So I have lost all contacts.

How can I restore them from say.. 3 weeks ago? Lenny leonbkr, 25/08/2014 Hello, visit deleted contacts page at All removed contacts are shown, sorted by the time of deletion.

Just select all the contacts you want to restore. You can use the check-box in the upper-left corner of the list to change selection of all displayed contacts, also clicking with Shift or Ctrl works as expected.

Then press Restore button. Once all contacts are restored, sync your phone and they will be transferred back to the phone.

PhoneCopy support team, 25/08/2014 Hello. I Wonder if i Upgrade to Premium, will that restore deleted and sendt sms before 30 days? espensjo, 20/08/2014 Yes. All sms stored in your account will be uploaded back to phone.

30 days limit is defined to Deleted items only and can be applied to reduce number of your deleted items. PhoneCopy support team, 20/08/2014 Forgot to say that after Upgrade, i only get error Message, and i se that there is 2 acounts With sms., can i add i now yoy only synk from espensjo espensjo, 21/08/2014 The problem that occurred was caused by the version PhoneCopy that you are currently using. The actual stable version 2.2.13 is not able to write SMS on phones with Android KitKat (4.4.x / your version is 4.4.2) because new restrictions were added in KitKat that were not in previous versions of Android. We have prepared a new beta version 2.4.9 which is ready for Android KitKat and already fully supports synchronization of SMS. Install the new beta version: – from blue link on main screen (above the synchronize button in the PhoneCopy app) – or directly from https://www.phonecopy. com/android/download/PhoneCopy.apk After install of the beta do relogin in app (“Advanced Account” “Use existing account” Add an account you want to sync and then press Login button). Then synchronize. PhoneCopy support team, 21/08/2014 Works Great,,, Thanks for help espensjo, 21/08/2014 OK, Upgraded to Premium but no more sms than before Premium,,,, Can you please check,,, espensjo, 21/08/2014 Upgraded but did`n se any New sms. Can you see which date i installed this program, and is it anything else i must du to find sms sendt and deleted? espensjo, 20/08/2014 I hope you can assist me in this regard. When I activated my Samsung account the first time all my contact numbers and BBM aswell Whatsapp contact numbers appeard on my phone. Note that this is new phone aswell new Sim card so this was really great! But then I gave my Samsung in for a Software update and everthing was deleted. Now that i have the phone back i have lost all my contacts. How do i get them back. Please help… irbarnard, 19/08/2014 We didn’t find any phone synchronized to your profile. Can you explain how you used PhoneCopy before? PhoneCopy support team, 20/08/2014 I haven’t used Phone Copy before. I need your assistance . When Iwanted to synchronized they couldn’t pick up my brand. I have a Samsung Galaxy Chat GT-B5330 irbarnard, 20/08/2014 It is supported, please check our guide or tutorial https://www.phonecopy. com/en/pages/how_to_backup_contacts_from_android PhoneCopy support team, 20/08/2014 Thank you so much. I’ve now synchronized and would really love it if you could help by getting my contact numbers back. They say that when my phone was sent in for a swoftware update that they haven’tmade a back up of and Idid not know we had too. irbarnard, 20/08/2014 How to transfer contacts from HTC Desire X to Samsung S5. I have the whole back up of the list in sync. tanushreebha, 24/07/2014 Please check our guide: PhoneCopy support team, 24/07/2014 how to restore messages from phonecopy server to android devices i.e micromax canvas doodle 2. plzz help me out … waiting for ur responses kanhiya492, 20/07/2014 Uploading messages from PhoneCopy. com to android phone is part of Premium Subscription. PhoneCopy support team, 20/07/2014 i lost my contacts from server vkjp, 01/06/2014 Hi in your profile there are not any deleted contacts. We found only active contacts list. PhoneCopy support team, 01/06/2014 all contacts are deleted from phone copy server and they are showing in default group tray how can i get them back??? vkjp, 13/06/2014 I can se 116 active and 0 deleted contacts only. Can you explain what problem you need to solve? PhoneCopy support team, 14/06/2014 in my home page in the recent syncorisation in the lastly i can see around 830 contacts deleted i want to retriew them they are showing as the default gropu tray how can i get those 832 contacts? vkjp, 15/06/2014 On the account vkjp there is not any deleted contacts. PhoneCopy support team, 15/06/2014 I’m trying to copy my contacts from my ‘old’ HTC Wilfire to a ‘new’ Moto G but not all the contacts have been uploaded to the Phonecopy account and so, obviously, I won’t get them all on the Moto G. Suggestions? robin-p, 06/05/2014 Hi, in the application settings you can select which contact database you want to synchronize. There can be more contact databases in the phone which contains your contacts. You need to change contact database and synchronize next one. Please check. PhoneCopy support team, 07/05/2014 When will Samsung Jasper be available to sync SMS? haze102784, 04/05/2014 It is already availabe with our latest application version. PhoneCopy support team, 04/05/2014 how so I synchronize my calendar to Xperia Z1 (c6903) from my PhoneCopy account? mom61, 03/05/2014 Hi, you need to set calendar synchronization of your PhoneCopy account to Google Calendar and then you will connect your phone to Google Calendar which is native service provided by Google PhoneCopy support team, 04/05/2014 When will the Samsung Illusion support sync of SMS?? korin5683, 22/04/2014 Yes. Download our latest android application and confirm prompt message when you will be asked for SMS sync. PhoneCopy support team, 23/04/2014 Fantastic!!!! Great job done by Phonegap. Got all contacts synced. Please let me how to sync the contacts on phone without downloading Phonecopy app(as I have samsung wave mobile-bada os). dinesh1gore, 26/03/2014 Please follow our guide: PhoneCopy support team, 26/03/2014 Good Day! I’ve just installed PhoneCopy to my device, I also download “Using PhoneCopy for Windows: http://windows.” Now I have back up for my contacts! I’m loving this app But how about the SMS? How do I put SMS copy on the pc? yui.snow, 25/03/2014 Hi, you can download SMS from your online profile to your PC in form of CSV file only. We will include SMS sync in the PhoneCopy for Windows later. PhoneCopy support team, 25/03/2014 Hello Small precision: now every time I put my backuped 1400 contacts on my iphone, the phone copy delete them on the iphone again. I’ve deleted the app “phonecopy” from my iphone but it still keep deleting quasi all my contact. Could you please tell me how I delete PhoneCopy on my iphone, so that it stops deleting me 1400. I cannot do this via the deleted item on this website, cause 1400 contacts is a too big amount to do it manually Thanks in advance helene1234, 23/03/2014 The solution of your problem is ot restore 1400 contacts from Deleted Contacts folder. You can select all contacts by selecting check box on contacts page header. PhoneCopy support team, 23/03/2014 Hello I try to synchronize the data between an iphone 4 and Samsung android. The first time it worked and I had all my more or less 1400 contacts on both phones. then I got a mail from Phonecopy telling me that I should upgrade to premium because the amount of contacts was too big. I did the upgrade and since then the app only sync me 18 contacts. Everytime I try to restore the 1400 from my iphone up on the server I got the message that 18 contacts have been successfully updated. Please help me cause I don’t know how to make it work. Cheers Helene helene1234, 23/03/2014 Hi Helene, we found your contacts in Deleted Contacts folder. Please check your online profile PhoneCopy support team, 23/03/2014 Please help.I have backed up my sms for my xperia mini pro and after restoring they not there.They have disappeared and even sms in my mail box have gone.Are they stored somewhere else? Please,please help,I backed up them for reason and I really want them,hope you can help hawkster, 14/03/2014 Hi, we didn’t find any mobile phone synchronized to your PhoneCopy. com profile. We can restore only data which was at least once synchronized to our server. PhoneCopy support team, 15/03/2014 Hi,thank you.How do I do that?I`m not best at this things 🙂 hawkster, 15/03/2014 PhoneCopy support team, 16/03/2014 I have copied contacts, notes and calendar from my Nokia C7 to PhoneCopy in or
der to transfer them to Samsung S4. But only contacts and calendar have been copied. How do I get Notes transferred as well. zeibamrizvi, 11/03/2014 Sorry, notes on android will be supported later. PhoneCopy support team, 11/03/2014 This thing really helped me. My old phone died, i haven’t got backed up, but i had to set up synch, now i have new phone, all numbers are GONE, if not sych, i’l be dead. 😀 dequesto, 22/02/2014 Thank you, will be glad if you will get positive reference to all your friends PhoneCopy support team, 22/02/2014 ” Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup. my gmail contact is not going anywhere, it is my phone contact that i need to back up can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know unknown user,” 1 hour ago watch, reply ”Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check” Apparently, we are not on the same page as all the things you refer to does not exist on my page, under Account settings, i have Language, Time zone and International prefix and nothing else, thank you- Debollini debollini1, 14/02/2014 Hi, please start application on your android phone. Then you will see three buttons. Second one is Advanced Account, then you will see five buttons, second is Use Existing Account, then you will be able to change contacts database for synchronization. PhoneCopy support team, 14/02/2014 Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup. my gmail contact is not going anywhere, it is my phone contact that i need to back up can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know unknown user, 14/02/2014 Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy. com/dynamic/images/android/03.png PhoneCopy support team, 14/02/2014 Hello, i have a Motorola XT311 and installed phone copy. The phone has 300 contacts. But when I run phonecopy it says there are zero contacts in the phone and hence is not syncing anything. Any help? dvraghavan, 30/01/2014 Android OS in your phone has several contacts databases and when you are setting PhoneCopy username and password there you can choose which contact database you want to synchronize. Moreover you see how many contacts are in which database. Please go to Account settings and Existing user and select correct database which you want to synchronize e.q. Phone(300) etc. PhoneCopy support team, 30/01/2014 In the phonecopy settings page i have 2 accounts – phone (0) and Gmail 12. However I am able to see more than 300 contacts in the phone. dvraghavan, 31/01/2014 Solved via private mail. PhoneCopy support team, 31/01/2014 Hi I am having exactly the same problem of 0 phone contacts being shown when I have over 200 contacts. What’s the solution? dhananp, 08/11/2014 Solved via private mail. PhoneCopy support team, 10/11/2014 I contacted phonecopy support and they gave me a patched version which resolved the issue. They collected data from my phone before getting the patch. So I’d suggest you contact the support team. Good luck!!! dvraghavan, 09/11/2014 Right thanks.. dhananp, 09/11/2014 how do i save my contacts from phonecopy to my new samsung s4? kanisius, 22/01/2014 Download PhoneCopy.apk from google play, start it, login as existing user and press synchronize. PhoneCopy support team, 22/01/2014 Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m’y ipad 4 and to m’y pc’s Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Plase help, thanks a lot in advance. Best regards. hamid. alsir, 03/01/2014 it means you exceeded the limit for free account. See https://www.phonecopy. com/en/pages/pricing . If you will transfer contacts between phones within 7 days it will work without need to buy Premium Subscription. maher91, 03/01/2014 Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m’y ipad 4 and to m’y pc’s Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Please help, thanks a lot in advance. Best regards. prakashsamputh, 27/11/2013 Hi, from HTC to Galaxy please follow our guide http://www.howtotransfercontacts. com/from_Android_to_Android For HTC to iPhone transfer please follow another guide we prepared PhoneCopy support team, 27/11/2013 i am using Samsung Galaxy Grand (GT-I9082),when updated my phone i lost my all contacts… what should i do now…i didnt take any back up..please tell me what should i do to get my all contacts back….. chinna.kudala, 26/11/2013 Hi, if you didn’t make any backup you will not be able to recover your contacts at all. PhoneCopy support team, 26/11/2013 can i sync my contacts from the phonecopy website to my mobile vizpul, 16/11/2013 Yes, of course. You can select single directional sync in the PhoneCopy.apk PhoneCopy support team, 17/11/2013 I uploaded all my contacts to Phonecopy, i reset my phone back to factory settings and synced my account with phone copy and I lost all my contacts on both phone and Phonecopy. What can I do to restore all my contacts first in Phonecopy and then transfer them back to my phone? woldanno, 13/11/2013 Hi, you will find all deleted contacts in the Deleted Contacts folder of www.PhoneCopy. com. You can restore it and on next sync you will get it back to your phone PhoneCopy support team, 13/11/2013 I synchronized my contacts from my mobile to the server. I can see the names but they don’t have any contact details such as mobile number, email etc. What should I do? chinmaysjoshi, 08/11/2013 Because you selected “WhatsApp” contacts database which contains only names. You have to select phone or gmail contacts database to synchronize all contact details PhoneCopy support team, 09/11/2013 Please let me know when calendar sync will be ready… please, please, please. sdm, 27/10/2013 Hi, you can synchronize PhoneCopy to Google Calendar and then your android can be synchronized directly with Google Calendar as well. PhoneCopy support team, 01/11/2013 I tried, but in somehow this does not work. I dunno why. Can’t export from PhCop to google account. sdm, 02/11/2013 Hi, it is not export it is synchronization. Please check Calendar page of and use Sync with Google button. PhoneCopy support team, 03/11/2013 Thanks! Worked! Kisses! sdm, 04/11/2013 Samsung Galaxy Note (GT-N7000) I’d like to be able to backup my calendar, tasks, notes. Are you going to be doing this soon? tricia_td, 30/09/2013 Hi, currently we work on automatic synchronization, then we will launch support of multiple contact databases in single sync and next we will launch SMS backup. Then we will develop other data types as calendar, tasks and notes. PhoneCopy support team, 01/10/2013 OK, thanks. tricia_td, 01/10/2013 How can I c
hoose to sync contacts with numbers only? I have a lot of contacts which only has email address. nwillis, 29/09/2013 On the top of contact list there is filtering menu with default selection “All Contacts” but you can select “no phone numbers” as well. Using that filter you can select all contacts without number and you can set it to contact group which is not synchronized to your phone. To define contact groups please use https://www.phonecopy. com/en/groups/ , To assign contact to group please use “SHOW” menu above of contact list table. PhoneCopy support team, 29/09/2013 Why does phonecopy groups not match the android groups? abssorb, 27/09/2013 PhoneCopy groups are tool to define which group of contacts you want to synchronize to which device. PhoneCopy support team, 29/09/2013 hi,my cell cannot support wifi when i put my local network sim and without sim wifi is fine.plz tell me what should i do to get it work? waheed060, 14/09/2013 Hi, you can use PhoneCopy via GPRS/3G network as well. You need to have data enabled from your mobile operator. PhoneCopy support team, 15/09/2013 Hi, I managed to transfer my contacts from Nokia E72 to Sony Xperia L. But not able to transfer the sms, calender and notes to my Sony Xperia L. What should I do to get it work? chualayping, 13/09/2013 I am also using Xperia L. phonecopy for android only supports contacts sync. unknown user, 22/09/2013 Hi, if you have Xperia registered to Google you can synchronize with google calendar to get current events to your phone. Notes synchronization will be launched later. PhoneCopy support team, 22/09/2013 Hi, currently we support contacts synchronization only. Other data types will be launched later. Sorry. PhoneCopy support team, 15/09/2013 How can I get my calendar from Ipad to htc tel. Contacts are working, but i stil do not see the callendar. mirosmolicek, 30/08/2013 Hi, you can use PCalendar App to get calendar from iPad to PhoneCopy. Then you can synchronize your PhoneCopy account to Google Calendar and Google Calednar can be native connected to any android phone. PhoneCopy support team, 30/08/2013 I just got email: “Dear user , number of items in your account has exceeded the limit available for free accounts. Please, either lower the number of your items or purchase a Premium subscription. In 7 days, synchronizations with your account will be disabled until you solve the issue. Exceeded limits: Type Count Limit Devices 3 2 ” How to remove one device? where to find this option? I’m interessted to use basic version. For me it is more than enough. unknown user, 23/08/2013 Hi, please manage it on following page: https://www.phonecopy. com/en/devices/ PhoneCopy support team, 24/08/2013 PhoneCopy is just synchronizing my Gmail contacts..not my Phone Device Contacts… tell me how it will?? shyguyeddie, 23/06/2013 Hi, it looks you selected wrong contacts database for synchronization. Go back to settings or log in as existing user and change contacts database. PhoneCopy support team, 23/06/2013 All i want to know is once i have synchronized the data on my phone, can i delete the app? and if i do delete the app will it remove all my contacts from my phone as well? junaidkhatri, 03/06/2013 You can delete app and your contacts will remain stored in your android phone PhoneCopy support team, 03/06/2013